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SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Who are the typical users of Samanage? Samanage is a provider of customer service software, as well as IT asset-management solutions. Please note that this is a manual procedure for testing purposes only. Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. What's an agent? Samanage Agent 1.1.303Collects and sends hardware and software inventory data to your IT department Install the Samanage Agent This custom installer automatically registers with a pre-defined account and license key Command line arguments - Minimally interactive install /u - Unattended install /s - Silent install Exit codes Common exit codes Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a … The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. Contact sales@samanage.com with your inquiry for a customized price offer. keyboard_arrow_down. Figure 2: SAManage Deployment Tool Select “1. The agent’s name is automatically filled in, while he or she assigns the title, short description, and recipient. Enter search keywords (e.g., "mouse broken" or "reset password") Enter search keywords (e.g., "mouse broken" or "reset password") The agent can see all ongoing, pending, and resolved incidents in the main view. When the Setup Wizard completes, click “Finish” to launch the deployment tool. Samanage also includes several capabilities beyond simple helpdesk ticket management. The agent can also select the category or subcategory, the last being unique to Samanage as far as we know. The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. 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